Returns

 

Goods cannot be returned if they have been specially made, printed or embroidered

 

If an exchange or refund is required, then the items should be returned to us, within 14 days of receipt of your order, in their original condition and packaging and in a manner that the goods are then in a resalable condition

 

Carriage Charges will NOT be refunded

 

Your statutory rights are not affected

 

When returning goods to us, please write the reason and request on the back of the invoice (or copy), wrap securely and return to the address listed below

 

Please ensure that you obtain a certificate of postage as your insurance against loss or damage

 

Faulty Goods

 

If goods are thought to be faulty, please return them to our returns address as stated below, within a reasonable time of purchase

 

If the goods are found to be faulty, a refund or exchange will be given according to the customers requirements

 

Cancellation

 

Any customer has the right to cancel a product. If that product has already been despatched, it can be returned to us in it’s original and resalable condition and a refund will be given according to the customers wishes (excluding any carriage and handling charges)

 

We cannot accept responsibility for goods lost while in transit to us, It is your responsibility to insure each parcel

 

To return goods to us please send to:

 

Returns Department

Two Neils

Unit 12 Rectory Farm

Meppershall Road SG16 6LJ

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